Refund Policy
At Pplantz, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward return and refund process. Please review our policy below to understand the terms and conditions for returns and refunds.
Return Policy
- Return Period: You may return any item within 30 days of receiving your order.
- Condition for Returns: Items must be returned in new, unused, and unworn condition with all original packaging, tags, and labels attached. Items that show signs of wear, damage, or missing parts are not eligible for returns.
- Non-Returnable Items: Personalized, custom-made, or final sale items are non-returnable unless they arrive damaged or defective.
Refund Policy
- Refund Process: Once we receive and inspect your return, we will notify you via email. Refunds will be processed within 7 business days after approval, and the funds will be credited to your original payment method.
- Refund Timeframe: Depending on your bank or card issuer, please allow up to 10 business days for the refund to reflect in your account.
Exchange Policy
We offer exchanges for size, color, or style. To request an exchange, please contact us within 30 days of receiving your item. Items must be in their original, unused condition. We will process the exchange once we receive and inspect the returned item.
Return Shipping Costs
- Customer Responsibility: Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery. Pplantz will cover return shipping and provide a replacement or a full refund.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team at info@pplantz.com with your order number and details of the issue. Our team will provide you with further instructions, including the return shipping address and a return label if applicable.
Important Information
- Processing Time: Refunds will be processed within 7 business days once the return is received and inspected.
- Non-Returnable Items: Custom-made, personalized, and final sale items cannot be returned or exchanged unless they are defective or damaged upon arrival.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
Phone: +1 863-252-6015
Email: info@pplantz.com