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Shipping policy

At Pplantz, we are pleased to offer Free Shipping on all orders to the United States, United Arab Emirates. We strive to ensure a smooth and timely delivery for every purchase. Please review the details of our shipping policy below:

Shipping Coverage

  • Regions Covered: We offer free shipping on all orders within the United States and the United Arab Emirates.
  • Service Level: Standard shipping is available at no additional cost to our customers.

Order Processing

  • Processing Duration: 1 to 2 business days (Monday to Friday)
  • Order Cut-Off Time: 05:00 PM EST (Monday to Friday)

Orders placed before 05:00 PM EST will be processed the same business day. Any orders placed after the cut-off time, or on weekends and public holidays, will be processed the following business day. During processing, our team ensures your items meet our quality standards before shipment.

Delivery Times

All orders are delivered within 6 to 10 business days (Monday to Friday) after your order has been processed and dispatched.

Real-Time Tracking and Updates

Transparency is at the core of our shipping process. Once your order is dispatched, you will receive a detailed tracking number and a link to track your order in real time. You can monitor your package every step of the way, from our warehouse to your doorstep.

Commitment to Service Excellence

We understand the importance of timely delivery, which is why we partner only with reliable carriers to ensure your items arrive on time, every time. Should there be any delays or issues, our customer support team is readily available to assist you with any questions or concerns. Simply reach out to us at info@pplantz.com. and we will ensure a swift resolution.

Important Considerations

  • Unforeseen Delays: In the rare case of delays caused by external factors (e.g., weather, customs, or local restrictions), Pplantz will promptly notify you and provide ongoing updates regarding your order status.
  • Address Changes: Please ensure your shipping information is accurate at the time of purchase, as we cannot modify the shipping address once the order has been processed.
  • Customs and Duties: For international orders, customs fees or import duties may apply. While Pplantz offers free shipping, any additional charges at the destination will be the responsibility of the customer.

Contact Us

At Pplantz, we are committed to providing an unmatched customer experience. If you have any questions or require further assistance with your shipping or delivery, please don't hesitate to contact our team at:

Phone: +1 863-252-6015

Email: info@pplantz.com