PuroAir Powerful PuroAir HEPA Air Purifiers for Home Large Rooms
Shipping
Shipping Coverage
- Regions Covered: We offer free shipping on all orders within the United States and the United Arab Emirates.
- Service Level: Standard shipping is available at no additional cost to our customers.
Order Processing
- Processing Duration: 1 to 2 business days (Monday to Friday)
- Order Cut-Off Time: 05:00 PM EST (Monday to Friday)
Orders placed before 05:00 PM EST will be processed the same business day. Any orders placed after the cut-off time, or on weekends and public holidays, will be processed the following business day. During processing, our team ensures your items meet our quality standards before shipment.
Delivery Times
All orders are delivered within 6 to 10 business days (Monday to Friday) after your order has been processed and dispatched.
Return
Return Policy
- Return Period: You may return any item within 30 days of receiving your order.
- Condition for Returns: Items must be returned in new, unused, and unworn condition with all original packaging, tags, and labels attached. Items that show signs of wear, damage, or missing parts are not eligible for returns.
- Non-Returnable Items: Personalized, custom-made, or final sale items are non-returnable unless they arrive damaged or defective.
Refund Policy
- Refund Process: Once we receive and inspect your return, we will notify you via email. Refunds will be processed within 7 business days after approval, and the funds will be credited to your original payment method.
- Refund Timeframe: Depending on your bank or card issuer, please allow up to 10 business days for the refund to reflect in your account.
Exchange Policy
We offer exchanges for size, color, or style. To request an exchange, please contact us within 30 days of receiving your item. Items must be in their original, unused condition. We will process the exchange once we receive and inspect the returned item.
Return Shipping Costs
- Customer Responsibility: Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery. Pplantz will cover return shipping and provide a replacement or a full refund.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team at info@pplantz.com with your order number and details of the issue. Our team will provide you with further instructions, including the return shipping address and a return label if applicable.
Care & Instruction
Welcome to the Pplantz Care and Use Guide!
- To ensure your planters stay looking great, follow these care instructions. Proper care will help keep your planter looking its best and extend its lifespan.
Ceramic flowerpot
- Cleaning: Wipe regularly with a soft cloth and avoid using strong acidic or harsh cleaners to prevent scratching the glaze.
- Placement: Avoid placing it in direct sunlight or extremely high temperatures to prevent the ceramic from cracking.
- Prevent water accumulation: When planting plants, it is recommended to place a layer of small stones at the bottom to help drainage and prevent root rot.
Glass hydroponic vase
- Cleaning: Change the water and clean the bottle every 1-2 weeks to ensure the healthy growth of plant roots. Use a soft brush to clean gently to avoid scratching the glass surface.
- Location: Avoid placing the glass vase directly in strong light. It is recommended to place it in a soft light place to keep the plant's moisture and temperature moderate.
- Prevent dirt: Dropping a small amount of activated carbon into the water of a hydroponic vase will help keep the water clean and reduce odor.
Gardening accessories
- Watering can: Use clean water or special nutrient solution for plants to irrigate. Rinse with clean water after use to prevent accumulation of scale and bacteria.
- Gardening shovel: Wipe the soil off the shovel after use and keep it dry to prevent rust or wear. Regularly check the edge of the shovel for sharpness to maintain effectiveness.
Contact us
If you have any questions or require further assistance with the care and maintenance of your Pplantz products, please contact us in one of the following ways:
Phone: +1 863-252-6015
Email: info@pplantz.com
Welcome to the Pplantz FAQ page! We've compiled a list of our customers' most frequently asked questions to provide you with quick, helpful information. If you have any other questions, please feel free to contact us.
FAQ
What is Plantz?
- Pplantz is an online store specializing in the production and sale of flower pots, committed to providing you with a diverse selection of flower pots to meet your gardening needs.
How Pplantz operates and delivery scope?
- Pplantz operates primarily online and you can easily purchase our products through our website. Currently we only support shipments to the United States and the United Arab Emirates, and do not provide services to other regions for the time being.
Ordering & Shipping
How to place an order?
- Choose your desired product at Pplantz. Click the "Add to Cart" button on the product page. On the shopping cart page, confirm your product quantity and specifications. Click the "Checkout" button and fill in your shipping address and payment information. Confirm the order information and click "Submit Order" to complete the order.
Do you offer free shipping?
- Yes! Pplantz for all orders within the United States, United Arab Emirates Offers free shipping. Orders usually arrive within 6 to 10 business days.
How long is the order processing time?
- After placing your order, please allow 1 to 2 business days for processing. Order processing time is Monday to Friday, excluding holidays.
Can I track my order?
- sure! After your order is shipped, you will receive an email containing tracking information. The store has an order tracking plug-in so that you can monitor the shipment progress of your goods.
Returns and refunds
What is your return policy?
- We work hard to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may contact us within 30 days of receiving your order return the goods . Please see our Returns and Refunds Policy for detailed instructions.
How long does it take to process a refund?
- Once we have received and inspected the returned merchandise, it will take 10 working days Refund via original payment method. Please note that processing times may vary depending on your bank or payment provider.
Does Pplantz have care guidelines?
Yes, we provide basic care instructions in-store. More detailed product descriptions are included with each product package.
What are the payment methods?
- Our store supports payment via PayPal. You can complete your purchase securely using your PayPal account or linked credit card.
Are there any promotions or discounts?
- To find out about our latest promotions and discounts, please subscribe to our newsletter. We often offer exclusive offers to our subscribers.
What if I receive damaged or defective merchandise?
- If you receive damaged or defective merchandise, please contact us within 48 hours of receipt. We will work with you to resolve the issue quickly with a replacement or refund.
customer support
How do I contact customer support?
- If you have any questions or need help, our customer support team is here to help! You can contact us by email at info@pplantz.com or through the contact form on our website. We strive to respond to all inquiries within 24 hours.
Do you have a physical store?
- Currently, Pplantz only operates online, offering its customers the best prices and selection. However, we are continually evaluating opportunities for future expansion.
Still have questions?
If your question is not answered here, please contact us at info@pplantz.com. Our customer support team is ready to help you!
